Privacy Policy

Our Commitment

Your privacy is of the utmost importance to us.

Inhaus Living respects your privacy and is committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a consultation, communicate with us or engage with our services. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)..

Information We Collect

The personal information we collect depends on how you interact with Inhaus Living.

When you submit an enquiry, request a consultation or contact us through our website, we may collect information including: • your full name; • email address; • telephone or mobile number; • residential, property or project address; • suburb or location; • project type or service you are interested in; • estimated project budget; • preferred or anticipated project or installation date; • information about how you heard about Inhaus Living; • details, requirements or descriptions relating to your project; and • any other information you voluntarily provide to us.

If you become a client, we may collect additional information reasonably required to design, quote, manage and deliver your project and provide our services.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies, tags, pixels and similar technologies.

This may include: • IP address; • browser and device type; • operating system; • approximate geographic location; • pages viewed; • time and duration of visits; • referring websites or sources; • interactions with pages, links and forms; • advertising and campaign attribution information; and • other website usage and performance information.

We use this information to understand how visitors interact with our website, improve website performance and user experience, measure the effectiveness of our advertising and marketing campaigns, and better understand interest in our services.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate, analyse website usage and measure and improve our marketing activities. We may use services and technologies provided by third parties, including Google and Meta (Facebook).

Google

Google technologies may be used for website analytics, performance measurement, conversion tracking and advertising measurement. Depending on the technology and your browser or consent settings, Google may receive information about your device, browser and interactions with our website.

Meta (Facebook) Pixel

We use the Meta Pixel to understand how visitors interact with our website, measure the effectiveness of advertising campaigns and improve the relevance of our advertising. The Meta Pixel may send information about website visits and interactions to Meta. Meta may use this information in accordance with its own privacy practices. Where available, you may manage your cookie and tracking preferences through the controls provided on our website and through your browser or device settings

How We Use Your Information

We may use personal information to: • respond to enquiries and consultation requests; • contact you about a potential project; • understand your project requirements; • prepare quotations, proposals or related project information; • provide design, renovation, construction and related services; • manage our relationship with clients and prospective clients; • provide customer service and project communications; • operate, maintain and improve our website and services; • analyse website usage and performance; • measure the effectiveness of marketing and advertising; • improve our services and customer experience; • maintain internal business and administrative records; • protect our website, systems, clients and business from misuse or security threats; • comply with applicable legal and regulatory obligations; and • communicate with you about our services where permitted by law. We do not sell or rent your personal information.

Disclosure to Service Providers

We may disclose or provide access to personal information to trusted third-party service providers where reasonably necessary for our business operations and the delivery of our services.

These may include providers of: • website hosting and infrastructure; • customer relationship management and business management systems; • email and communications services; • cloud storage and data hosting; • website analytics; • advertising and marketing platforms; • IT, cybersecurity and technical support; and • professional services where required.

These providers may process information on our behalf or, in some circumstances, under their own privacy policies. We may also disclose information where required or authorised by Australian law, or where reasonably necessary to protect our legal rights, users, employees or business.

Overseas Processing and Storage

Some technology and service providers used by Inhaus Living, including analytics, advertising, cloud and technology providers, may process or store information using infrastructure located outside Australia. The location in which information is processed may vary depending on the provider and services used. Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include access controls, secured systems, authentication measures and the use of reputable technology and service providers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted online.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and project records, and meet legal, accounting and regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and permitted by law.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below.

We may need to verify your identity before providing access to or changing personal information.

Marketing Communications

Where permitted by law, we may use your contact details to communicate with you about Inhaus Living services, projects, updates or other information that may be relevant to you. You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Operational or project-related communications may still be sent where necessary to provide services to you.

Third-Party Websites

Our website may contain links to third-party websites or services. Inhaus Living is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Privacy Enquiries and Complaints

If you have a question, request or concern regarding your personal information or this Privacy Policy, please contact: Inhaus Living Email: info@inhausliving.com.au Phone: (02) 9662 3509

We will take reasonable steps to review and respond to privacy enquiries or complaints. If you are not satisfied with our response and the Privacy Act applies to the matter, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal obligations. The latest version will be published on this website with the date of the most recent update.